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ABOUT US

How we work

THE SELLER’S RESPONSIBILITY

As the well known seller, Viet Delta is always working with high responsibility in foreign trade.

- Provide the exact items as per the contract.

- Supply Export Licence and procedures

- Transportation Contract, Insurrance Contract.

- Consider risk, divide expenses, shipment advices

- Delivery goods and documents

- Check packing, shipping marks.

- Support information and involved expenses.

 

THE EXPORT EXPERIENCE

As the well known exporter, we make sure to supply our value customer the best quality goods and services:

- Be master of expected requests from the customers, make concerned persons who understand the requests clearly.

- Negotiate with the customers to recognize risk implicitly which is able to affect to quality, give all measures of prevention for assuring the customers’ requests.

- The matters are always united by documents after signing contract.

- Control the process of orders execution.

- When happening problems:

  • Identify the unsuitable products: Classify and repair immediately.
  • Always check to find out problems
  • Solve problems instantly if it has anything beyond of the control.
  • Inform the customers about the happened problems beyond of the control.

- When the customers claim about quality, delivery or any problems: Request the customers to provide detail, pictures, proofs of the problems and then, we will find out the solutions immediately.

- Solve the compensation requests:

  • Analyze the problems that the customers complained.
  • Find solutions promptly and lowest costs are accepted by botth of parts.

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